Contact Us
At newsel.net, we value open communication with our readers, partners, and the communities we cover. Whether you have questions about our reporting, want to submit a story tip, inquire about partnerships, or request a correction, our team is dedicated to responding promptly and transparently. Below you’ll find the most direct ways to reach the right department for your needs.
How to Reach the Right Team
For the fastest response, direct your inquiry to the appropriate team below and include key details: story URLs (for corrections/feedback), your full contact information, and a clear summary of your request. Vague messages may delay our ability to assist you effectively.
For press or media inquiries, please include your outlet name, deadline, and the scope of your request (interview, comment, data request) to help us prioritize your message.
Reader Support & Feedback
Response time: 24–48 business hours (excluding weekends/holidays)
Support hours: Monday–Friday, 08:00–19:00 (EST)
Email: newsel@domain.com
Topics covered: Account issues, newsletter subscriptions, accessibility concerns, general feedback on our platform
Editorial Inquiries
For story tips, corrections, or fact-checking requests:
Email: newsel@domain.com
What to include: Link to the article (if applicable), verifiable sources for corrections, contact information for follow-up, and a clear timeline (for time-sensitive tips)
Note: We prioritize urgent corrections (e.g., factual errors impacting public safety) within 4 hours; standard editorial requests are addressed within 3–5 business days.
Business & Partnerships
For advertising, sponsored content, or media partnerships:
Email: newsel@domain.com
Required information: Company name, proposal summary (1–2 paragraphs), target audience, budget range, and expected timeline
Review timeline: We acknowledge partnership inquiries within 2 business days and provide detailed responses within 5–7 business days.
Press & Media Relations
For interviews with our journalists, official statements, or media credentials:
Email: newsel@domain.com
What to include: Outlet name, journalist name, story topic, deadline, interview format (in-person/remote/email), and any background materials
Media hours: Monday–Friday, 09:00–17:00 (EST)
Legal & Compliance
For copyright claims, legal notices, or privacy concerns:
Email: newsel@domain.com
Note: Please include formal documentation (e.g., DMCA takedown notices) as required by law to expedite review.
Physical Address & Phone
Company: APPSPLAYER TECHNOLOGY LIMITED
Headquarters: 19H MAXGRAND PLAZA NO.3 TAI YAU STREET SAN PO KONG.KOWLOON HONG KONG
General Inquiries Phone: +852 2882 1675
Office hours: Monday–Friday, 09:00–18:00 | Visits by appointment only
Support Workflow
All incoming messages are routed to our dedicated team queues based on topic and urgency. We classify requests into three priority levels: Urgent (public safety/factual errors), High (partner/business inquiries), and Standard (general feedback/support). You will receive an automated confirmation email within 1 hour of submitting your request, including a reference number for follow-up.
For complex issues requiring multiple departments, we will assign a single point of contact to coordinate your request and provide regular status updates.
Time Zones & Response Expectations
Our global team operates across EST (New York), GMT (London), and SGT (Singapore) time zones to cover international inquiries. Response times may extend during major holidays (e.g., Christmas, New Year, Thanksgiving) or breaking news events, where our editorial team may be prioritizing coverage.
If your request is time-sensitive, mark the subject line with "URGENT" and specify your deadline in the body of your message.
Privacy & Data Protection
When contacting us, please avoid sharing sensitive personal data (e.g., social security numbers, financial information) unless necessary. We store your communication only to resolve your inquiry and comply with applicable data protection laws (GDPR, CCPA, etc.). To request the removal of your data from our systems, email newsel@newsel.net with your request and verification details.
Escalation Process
If you have not received a response within our stated timelines, or if you are unsatisfied with our initial reply, you may escalate your inquiry by replying to your original message with "ESCALATE" in the subject line. Escalated requests are reviewed by a team supervisor within 24 hours, and we will provide a detailed explanation of next steps or resolution.